General Manager

Riser Fitness, LLC•San Luis Obispo, CA

21d•$70,304 - $88,304

About The Position

Riser Fitness is a multi-unit operator and developer of the Club Pilates franchise system, established in 2013 and one of the largest and longest-operating Club Pilates franchisees. The General Manager supports operational excellence across the studio by overseeing studio functions, from sales to instructors. The role leads sales efforts, grows membership, works to prevent member attrition, and hires, trains, and manages Sales Associates. The General Manager uses discretion and independent judgment to manage the studio and direct employees’ work. The role also manages studio operations, staff schedules, inventory, customer service, marketing, community outreach, and Club Pilates policies and procedures. Compensation includes a starting base salary of $70,304, with potential total compensation of $70,304–$88,304 including bonuses and commission eligibility of up to $18,000 annually based on sales performance.

Requirements

At least 2 years of retail/service sales or fitness sales experience.
Confidence generating personal sales and training Sales Associates in sales.
Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
Fluency in English and excellent in-person, telephone, and email communication and interpersonal skills.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, and able to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthy and able to handle confidential information.
Ability to work harmoniously with co-workers, clients, and the general public.
Proficiency with computers and studio software.

Responsibilities

Generate leads through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Sell memberships and drive revenue across memberships, retail, private training, and teacher training.
Manage staff schedules.
Ensure studio retail and products are stocked and inventory counts are accurate.
Train and supervise Sales Associates.
Hire and manage studio instructors.
Use ClubReady for revenue reports, attendance reports, and related functions.
Review instructor evaluations and assist with mentorship or disciplinary action as needed.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Strategically manage marketing campaigns to generate studio leads.

Benefits

Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program with free, confidential counseling and wellness resources for the employee and household.
For full-time employees: medical, dental, and vision coverage beginning the first of the month after hire, with plan options including $0 deductibles and Anthem and Kaiser options.
For full-time employees: paid time off, including vacation and sick time.
For full-time employees: paid holidays and holiday premium pay.
Nava Benefits App with plan information and access to live advocates 24/7.
Commission eligibility of up to $18,000 annually based on sales performance.
Potential total compensation of $70,304–$88,304 including bonuses.