General Manager(04594) - 534 Lyons Rd
About The Position
The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, and profitability. The role requires setting an example for the crew, following company policies and procedures, maintaining standards, and delivering great customer service. The position also includes general store team-member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery-related duties may include delivering products by car, delivering flyers and door hangers, and carrying products to customers.
Requirements
- Ability to exercise judgment, perform basic math, and multitask.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements quickly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Valid driver's license with a safe driving record meeting company standards, for delivery duties.
- Access to an insured vehicle that can be used for delivery, for delivery duties.
- Ability to meet the physical demands of the role, including standing, walking, lifting and carrying items up to 50 pounds, pushing and pulling trays, climbing stairs or ladders, bending, crouching, and reaching.
- Ability to work in varying temperatures and sometimes adverse weather, and around food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, and cramped spaces.
Responsibilities
- Oversee everything that happens during the shift, including staffing, paperwork, cost controls, cash control, inventory control, food management, customer relations, and profitability.
- Set an example for the crew and follow all policies, procedures, and standards while expecting the same from team members.
- Work to a schedule and maintain attendance and punctuality.
- Provide great customer service and maintain a perfect image and store cleanliness.
- Support marketing activities.
- Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers and deliver flyers and door hangers, as required.
- Transport products and supplies, including carrying, lifting, pushing, pulling, climbing, and navigating delivery sites as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
