General Manager - Boise

Tuff Shed•Nampa, ID

About The Position

Tuff Shed is seeking a results-driven General Manager to operate its Boise Factory Store profitably. Reporting to the Regional Vice President, this multifaceted leadership role oversees retail and wholesale sales, production, installation, customer service, safety, human resources, and accounting. The General Manager leads the Store and its employees, manages day-to-day operations, and works with sales partners and installation teams to deliver quality buildings and a strong customer experience.

Requirements

Five years of management experience.
Experience working hands-on in a fast-paced, high-volume operations environment.
Proven leadership and relationship-building skills, including managing employees and resolving employee relations issues.
Enthusiasm, passion, and strong management, leadership, selling, marketing, and customer service skills.
Significant experience in safety management, including OSHA, fire prevention, machine and tool usage, PPE, hazard communication, lifting techniques, forklift safety, electrical safety, fall protection, and safety training documentation.
Ability to work with and listen to customers, understand their needs, design their buildings, and deliver a quality product.
Hands-on computer skills with Microsoft Office and Internet applications.
Current valid driver's license and a satisfactory Motor Vehicle Report.

Nice To Haves

Experience in a General Manager or similar capacity.
Knowledge of DOT, OSHA, and employment law.
Manufacturing or production and service experience in the home improvement industry.
A strong local network and experience recruiting and managing a network of independent installers.
Experience using CRM software such as Oracle, JDE, Onyx, Salesforce.com, Goldmine, or similar systems.
Bachelor's degree or requisite experience.

Responsibilities

Operate the Store efficiently, effectively, and profitably.
Organize, direct, control, and lead Store employees.
Recruit, hire, train, and manage production team members, including factory store leaders.
Maintain accurate inventory through regular counts and order materials on time and cost-effectively.
Ensure building quality and customer experience meet company expectations.
Carry out the Company Safety program and comply with DOT regulations.
Ensure product installations are scheduled efficiently with customer expectations in mind.
Manage the Store's product backlog.
Oversee the process of securing building permits.
Oversee and assist the Scheduling team.
Staff the Store appropriately and ensure employees are trained and informed about company policies, procedures, practices, and benefits.
Build relationships with Home Depot business partners through regular visits.
Review and analyze the Store's Profit and Loss, understand the Store budget, and maintain timely accounting records.
Manage the Store's accounts receivable collection process.
Manage the Store's vehicle fleet, including maintenance records.
Partner and collaborate with District Sales Managers and Regional Sales Directors.
Manage local Factory Store operations, installation teams, and sales force.
Resolve employee relations issues and maintain a strong focus on customer service.