General Manager

Bass Pro Shops•Tucson, AZ

21d

About The Position

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, associate morale, and other assigned duties. The role directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervises all other store managers. The General Manager opens and closes the store and oversees staffing, hiring, training, performance management, scheduling, coaching, and associate motivation. The General Manager supports world-class customer service and a productive, team-oriented environment; meets or exceeds company financial plans; and safeguards company assets and financial efficiency through audits, inventory and procedure controls, cash management, and oversight of the store operating account. The role executes corporate merchandising directives, marketing and advertising strategies, and sales and payroll plans. It also maintains a clean, organized, and safe facility; resolves customer and associate issues; and carries out supervisory responsibilities in accordance with company policies and applicable laws. The General Manager provides a legendary customer experience by helping customers make buying decisions, assessing their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Additional duties may be assigned. The position exercises independent judgment within company policies and procedures, analyzes problems and needs, adapts broad guidelines to achieve desired results, and makes recommendations affecting policies, procedures, and practices.

Requirements

At least 5 years of experience in high-volume, big-box retail management.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for large groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.

Nice To Haves

Multi-store experience.

Responsibilities

Manage day-to-day store operations and merchandising to support financial efficiency, inventory control, customer service, merchandise presentation, and associate morale.
Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise other store managers.
Open and close the store.
Participate in interviewing and selecting associates; coordinate training and participate in new-hire orientation.
Prepare or approve performance appraisals, recommend merit or promotional increases, approve weekly work schedules, and coach and motivate associates.
Promote positive customer relations and a productive, team-oriented work environment.
Support world-class customer service and a pleasant, productive shopping experience for customers.
Meet or exceed company financial plans.
Control company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the store operating account.
Maintain corporate merchandising directives and execute store marketing and advertising strategies.
Execute company sales and payroll plans.
Maintain a clean, organized, and safe environment and facility for associates and customers.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring, training, work direction, performance evaluation, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, perform needs assessments, and make recommendations affecting policies, procedures, and practices.