General Manager - BRENTWOOD
About The Position
Hand & Stone Massage and Facial Spa in Brentwood is seeking a performance-driven General Manager to lead the spa’s team and business. The role owns spa operations and overall performance, including sales growth, membership performance, profitability, key metrics, reporting, and P&L responsibilities. The General Manager is expected to build a strong, people-first team culture and deliver an exceptional client experience across all touchpoints. The General Manager recruits, hires, retains, coaches, and develops team members; drives revenue through memberships, service utilization, and retail; uses data to identify improvement opportunities; optimizes scheduling and staffing; and executes local marketing and community outreach. This role requires a flexible schedule, including nights, weekends, and holidays.
Requirements
- 3–5 years of leadership experience.
- Proven success driving sales and team performance.
- Strong communication and leadership skills.
- Ability to balance people leadership with business acumen.
- Strong experience working with KPIs.
- Comfort working in a fast-paced environment.
- Flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- P&L experience is strongly preferred.
Responsibilities
- Lead spa operations and overall business performance.
- Drive sales growth, membership performance, and profitability.
- Manage key metrics, reporting, and P&L ownership.
- Recruit, hire, and retain a high-performing team.
- Lead, coach, and develop the team with a people-first mindset.
- Build a culture of accountability, engagement, and service excellence.
- Ensure a World Class Client experience across all touchpoints.
- Increase revenue through memberships, service utilization, and retail performance.
- Use reporting and data to identify opportunities and improve results.
- Optimize scheduling and staffing to support service and business needs.
- Execute local marketing and community outreach initiatives.
Benefits
- 401(k)
- 401(k) matching, including a 5% company match
- Performance-based bonuses
- Competitive salary
- Dental insurance
- Employee discounts on services and products
- Health insurance
- Life insurance
- Paid time off
- Training and development
- Vision insurance
- Opportunity for advancement and growth within a multi-unit organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
