General Manager

Elev8 Fun•Doral, FL

5d•$60,000 - $70,000

About The Position

The General Manager leads the management team and oversees multiple areas of the business, including food and beverage, attractions, events, and strategic growth. The role involves making timely operational decisions, meeting financial goals, and fostering a collaborative team focused on exceeding guest expectations and increasing revenue. The General Manager is responsible for the overall operation, including attractions, entertainment, food and beverage, equipment, and property, and provides training support for new store openings as needed. The position is based in Doral, Florida, with a stated salary range of $60,000 to $70,000 per year. The selected candidate must train in Orlando and Tampa, Florida, for 30–45 days; housing will be provided during training. The company describes itself as an equal opportunity employer committed to an inclusive and welcoming environment.

Requirements

Bilingual in English and Spanish, including speech, writing, and daily communication.
Experience in family entertainment, sports and entertainment, hotels, or specialty restaurant management as an Assistant General Manager or General Manager.
Experience managing a large, full-service operation.
Proven supervisory experience and ability to lead a team effectively.
Strong understanding of hospitality operations, including guest services, accounting, attractions, arcade, redemption, and revenue management.
Experience handling guest complaints and resolving conflicts professionally.
Familiarity with property management systems.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Previous experience in budgeting and financial reporting.
Able to lift, carry, push, or pull up to 10 pounds.
Able to stand, walk, and work in confined spaces throughout shifts while remaining visible to guests.
Able to remain active and engaged during busy periods and responsive to guest needs.
Able to move throughout the hotel property, including potentially significant distances between buildings and areas.
Adequate hearing and visual acuity to observe staff performance and detect emergency situations, and respond appropriately.

Nice To Haves

A bachelor’s degree in hospitality management, business administration, or a related field is preferred.

Responsibilities

Lead and develop a strategic team that promotes a safe environment and exceptional guest service; direct the management team and ensure staff perform consistently at a high level.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Ensure employee recognition and incentive programs are carried out as documented.
Promote positive employee relations through effective delegation, high staff morale, adherence to operating standards, and performance management.
Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
Prepare weekly and monthly profit-and-loss forecasts and assist with annual budgets and venue expenses and purchases.
Maintain systems that ensure fiscal responsibility, including inventory management.
Oversee all aspects of operations, including attractions, entertainment, food and beverage, equipment, and property, to meet financial goals and company initiatives.
Set store goals by period and hold managers accountable for setting and achieving departmental goals.
Capitalize on market-area business opportunities by executing company marketing strategies to drive sales.
Deliver a strong guest experience through food, beverage, and attractions in an environment for all ages.
Maintain a safe and secure environment for guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating standards.
Provide training support for new store openings as needed.
Perform other duties as assigned.