General Manager - Altis Grand Lakes Willis

Bozzuto•Orlando, FL

About The Position

Bozzuto is seeking a General Manager to lead the operation of a residential community. The role is responsible for guiding the team’s sales, marketing, and operational activities; meeting occupancy and customer-retention goals; managing property financial performance against budget; and delivering accurate reports to clients and ownership groups. The General Manager builds effective relationships with owners, residents, employees, and vendors, understands the competitive marketplace, and works with consumer marketing to position the community as a destination for engaged and enriched living experiences. The General Manager fosters guest satisfaction, maintains an impeccable community, and supports team members’ professional growth through coaching, feedback, development plans, training, and collaboration. The position includes working one weekend per month when prospective residents are searching for a home, with two days off during the week. The role is eligible for additional bonus opportunities.

Requirements

Four-year college degree or equivalent relevant experience.
At least 5 years of experience in property management, hospitality, or retail.
Track record of building, developing, and retaining high-performing teams.
Track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors.
Experience managing a budget and/or profit and loss (P&L).
Proficiency with industry software, including YARDI, apps, and computer programs.
Strong financial skills and basic knowledge of generally accepted accounting principles (GAAP).
Outstanding written and verbal communication skills.
Sharp professional appearance.

Responsibilities

Model behaviors consistent with Bozzuto’s core values and culture.
Lead the team in executing sales, marketing, and operational activities to meet budgeted occupancy and customer-retention goals.
Manage the property’s financial performance in accordance with the established budget.
Coach team members to understand their contributions to the overall operation.
Prepare and deliver timely, accurate financial and operational performance reports to clients and ownership groups, explaining effectiveness, trends, and variances.
Build and maintain strong relationships with owners, residents, employees, and vendors.
Monitor the competitive marketplace and coach the team on differentiating the community and Bozzuto from competitors.
Partner with consumer marketing to implement strategies that position the community as a destination for engaged and enriched living experiences.
Create an operating environment that supports consistent guest satisfaction and strong customer satisfaction ratings and community reviews.
Work one weekend per month, with two days off during the week.
Encourage knowledge sharing, collaboration, training, and educational opportunities to support team members’ professional growth.
Create a motivating environment and coach team members in the moment while supporting their skill development.
Manage team performance through performance reviews, regular constructive feedback, and development and growth plans.
Engage customers in meaningful conversations and take responsibility for resolving their problems.
Help maintain an impeccable community and assist team members as needed.