General Manager - Altis Grand Lakes Willis

Bozzuto•Orlando, FL

7h•$98,940 - $100,000

About The Position

The General Manager leads the property team and oversees sales, marketing, operations, financial performance, and resident and customer satisfaction. The role includes managing the property in accordance with its established budget, reporting operational and financial results to clients and ownership groups, maintaining strong relationships with owners, residents, employees, and vendors, and helping the team distinguish the community from competitors. The General Manager coaches and develops team members, supports training and education, and creates an operating environment that promotes guest satisfaction and positive community reviews. The role also includes working one weekend per month, with two days off during the week.

Requirements

Four-year college degree or equivalent relevant experience.
At least 5 years of experience in property management, hospitality, or retail.
Track record of building, developing, and retaining high-performing teams.
Track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors.
Experience managing a budget and/or profit and loss (P&L).
Proficiency with industry software, including YARDI, as well as apps and computer programs.
Strong financial skills and basic knowledge of generally accepted accounting principles (GAAP).
Outstanding written and verbal communication skills.
Sharp professional appearance.

Responsibilities

Model standards and behaviors consistent with Bozzuto’s core values and culture.
Lead the team in executing sales, marketing, and operational activities to achieve budgeted occupancy and customer retention goals.
Manage the property's financial performance in accordance with its established budget.
Coach team members to understand their contributions to the property's overall objectives.
Prepare and deliver timely, accurate financial and operational performance reports to clients and ownership groups, explaining effectiveness, trends, and variances.
Build and maintain strong relationships with owners, residents, employees, and vendors.
Stay informed about the competitive marketplace and coach the team to differentiate the community and Bozzuto from competitors.
Partner with consumer marketing to implement strategies that position the community as a destination for people seeking engaged and enriched living experiences.
Create an operating environment that supports consistent guest satisfaction and outstanding customer satisfaction ratings and community reviews.
Work one weekend per month when prospective residents are looking for a home, with two days off during the week.
Encourage knowledge sharing and collaboration to support team members’ professional growth and development.
Support participation in training and educational opportunities.
Build a motivating environment that encourages the team to do its best.
Coach team members in the moment and provide opportunities to develop their skills while continuing personal development.
Manage team performance through performance reviews, regular constructive feedback, and development and growth plans.
Engage people in meaningful conversations that demonstrate concern and a genuine desire to make them feel at home.
Take responsibility for resolving customer problems and treat customers with care.
Help ensure the community is impeccable.
Assist team members as needed, without considering any job beneath the role.