General Manager

Crash Champions•Southhaven, MS

About The Position

The General Manager oversees the collision repair location’s daily operations, from vehicle intake through delivery. The role manages shop workflow, production quality and efficiency, staffing, payroll processes, and team development to help the location meet its revenue goals and key performance indicators. The General Manager also supports customers and estimates as needed and ensures repairs follow Crash Champions and I-CAR quality standards and safety protocols.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Decision-making and problem-solving aptitude.
Ability to lead and collaborate with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficiency with estimating software, including CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver’s license.

Responsibilities

Meet or exceed location revenue goals and other key performance indicators.
Manage front- and back-of-shop operations from vehicle intake through delivery to maintain throughput, production quality, and efficiency.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop personal protective equipment protocols are followed.
Ensure production staff follow punch-in/out guidelines and flag-hour procedures for weekly payroll processing; manage staff time off, vacation, and leave.
Coordinate with Body Technicians, Collision Estimators, and Parts Managers to keep production moving and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide individual coaching, feedback, and support for teammate development and progression.