General Manager

The NOW Wicker Park•Chicago, IL

6d•$55,000 - $65,000

About The Position

The General Manager leads and mentors the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing business operations, guest experience, and profitable business practices. The role focuses on building connections, motivating and inspiring team members, and adapting quickly to business challenges while achieving organizational goals. The General Manager acts as an ambassador for The NOW’s vision and ensures that member and guest experiences reflect the brand’s values and standards. The NOW Massage offers customizable, high-quality massage services in an aesthetically distinctive setting. Its mission is to help guests disconnect from the outside world and reconnect within, through convenient, affordable services and personalized enhancements. The company emphasizes presence, kindness, care for its team, and authentic communication.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen, including the ability to understand and address profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Must be a team leader who enjoys mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, develop, mentor, and coach front-desk team members and Massage Therapists.
Manage team performance, document and deliver performance feedback, and maintain positive team relationships.
Deliver a high-level guest experience, address online reviews, and engage with the community.
Resolve guest issues and employee relations matters in a manner consistent with The NOW’s Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency, while managing payroll and scheduling demands in a timely manner.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory.
Monitor budgets and drive sales, using financial acumen to support profitable business practices.
Uphold cleanliness, safety, and compliance standards, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.