General Manager

Cooper's Plumbing & Air•Bainbridge, GA

25d•$60,000 - $80,000

About The Position

Cooper’s Plumbing & Air is seeking an experienced, results-driven CEO / General Manager to oversee its HVAC and plumbing operations, develop department leaders, strengthen financial performance, and drive sustainable company growth. Reporting directly to the owner, the role translates company vision into clear priorities, accountable teams, and consistent execution across departments. The position partners with ownership on company goals and strategy, oversees operations and department managers, manages financial performance, and builds a culture of accountability, teamwork, communication, and continuous improvement.

Requirements

Proven success managing business operations, budgets, and profitability.
Strong understanding of P&L management, financial reporting, KPIs, and business strategy.
Demonstrated ability to develop leaders, improve performance, and build accountable teams.
Excellent communication, decision-making, and problem-solving skills.
Experience managing multiple departments and driving organizational growth.
Proficiency with business management technology.
Commitment to integrity, employee development, customer satisfaction, and operational excellence.

Nice To Haves

5+ years of senior management or executive leadership experience preferred.
ServiceTitan experience preferred.
HVAC, plumbing, or residential home services leadership experience strongly preferred.

Responsibilities

Partner with ownership to establish annual goals, budgets, and long-term growth plans.
Oversee HVAC, plumbing, sales, installation, dispatch, and administrative operations.
Lead department managers, establish measurable goals, and ensure accountability.
Develop leadership talent, improve employee retention, and strengthen company culture.
Evaluate opportunities for service expansion, market growth, and operational improvements.
Take ownership of company P&L performance and approved budgets.
Monitor revenue, gross margins, labor productivity, overhead, cash flow, and profitability.
Establish departmental KPIs and review performance against financial targets.
Identify opportunities to increase revenue, control expenses, and improve operational efficiency.
Collaborate with accounting to ensure accurate reporting and financial accountability.
Develop and implement processes that improve efficiency, consistency, and customer satisfaction.
Ensure effective coordination between departments, staffing, scheduling, and resource allocation.
Maintain company standards for safety, quality workmanship, and customer service.
Resolve escalated operational challenges and support department leaders.
Conduct leadership meetings, performance reviews, and strategic planning sessions.
Build a culture of ownership, teamwork, communication, and continuous improvement.