General Manager

Living Spaces Furniture•Dunwoody, GA

20d•$91,500 - $122,000

About The Position

The General Manager leads the entire store team and oversees daily store operations to achieve strong team member, guest, and financial outcomes. The role develops and implements business-growth strategies, coordinates key performance goals and standard work for direct reports, and serves as the Leadership Champion for Foundational Excellence across standard work, talent, and leadership. Success is defined by a positive employee culture, a top-level guest experience, and financial results that exceed company goals. The General Manager leads store staffing, scheduling, sales, profitability, customer satisfaction, talent development, and operational execution. The position owns the store P&L, manages budgets and resources, and works with regional and corporate partners to develop and deliver strategies aligned with company and division objectives. The role also manages the store leadership team, communicates and upholds company policies and legal guidelines, and delegates and supervises work to drive performance.

Requirements

At least 5 years of experience in a direct customer-interactive environment.
At least 3 years of management experience in a high-volume environment.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage the store leadership team, develop business strategies, supervise direct reports, and drive performance.

Nice To Haves

Bachelor’s degree (B.A. or B.S.) or equivalent from a four-year college in business, retail management, sales, merchandising, or a related field.
Equivalent combinations of education and experience will be considered.

Responsibilities

Ensure the store is staffed with the appropriate number of qualified team members to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Lead retail teams in executing channel strategy and meeting sales, profit, and customer satisfaction goals.
Drive profitable outcomes through execution of Sales Leadership and Operations Standard Work.
Build a “Guest First” culture by measuring guest feedback, in-store engagement, and satisfaction through tools and social media reviews.
Use gap management and business plans for people and processes to improve current performance.
Collaborate with the Regional Director, Corporate Retail Operations, and cross-functional corporate partners on customer service strategies that build brand awareness, engagement, and education while driving sales and brand content.
Collaborate on strategic opportunities, develop concepts and processes cross-functionally, and create plans to execute strategies within each department.
Align store strategies with company and division OKRs and ensure planned goals and key results are met or exceeded.
Prepare and execute talent management and succession plans, including a 4 ½ box strategy.
Recruit, lead, and develop team members and cultivate passionate, high-performance teams.
Conduct ongoing talent conversations to develop leadership skills and build the store’s leadership bench.
Serve as a Leadership Champion through personal leadership and leadership performance management.
Coach, mentor, and lead by example.
Set clear expectations and hold teams accountable for performance results.
Manage budget, resources, staffing, and operations according to business priorities.
Own the P&L and make financial decisions to support company and store profitability.
Ensure store brand presentation follows the Style Guides.
Drive results through focused execution of SOPs, retail processes, and procedures.
Engage store TEC teams and help develop plans and strategies that improve employee engagement.
Partner on community efforts that promote the brand.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Develop and execute company business strategies to attain board and shareholder goals.
Provide strategic advice to direct reports about the market and the company’s future.
Prepare and implement comprehensive business plans.
Communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trusted relationships with shareholders, business partners, and authorities.
Delegate responsibilities and supervise direct reports, providing guidance and motivation to support maximum performance.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center team members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.