General Manager

Urban Air Adventure Parks • Gilroy, CA

19d • Onsite

About The Position

Urban Air Adventure Park is seeking a General Manager to lead its new park in Gilroy, California, from pre-opening through launch and ongoing operations. The General Manager will drive results, build a strong team, and create a fun, high-energy culture for guests and staff. The role includes hiring the full team, establishing park operations, and overseeing overall performance.

Before opening, the General Manager will support ownership and corporate teams with opening preparations, coordinate final construction and vendor readiness, set up operations, recruit and train 60–80 or more team members, and ensure safety, operational, and regulatory readiness. The role also supports local marketing, partnerships, and community outreach, while establishing team culture and operating standards.

The General Manager leads people, park operations, and financial performance across attractions, food and beverage, retail, and facilities. They develop managers and team members, promote excellent guest service and safe operations, and work to achieve revenue, labor, and cost goals. The position is suited to a hands-on leader who can coach a young, energetic team and deliver results in a fast-paced environment.

Requirements

• Experience in hospitality, such as theme parks, entertainment, hotels, or restaurants.
• At least 3 years of experience in operations or facility management.
• Proven ability to develop teams and deliver results.
• Enthusiastic and professional in interactions.
• Strong judgment and decision-making skills.
• Self-motivated with a positive attitude.
• Comfort using Microsoft Office, including Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to build relationships with employees, vendors, and partners.
• Adaptability and flexibility in a fast-changing environment.
• High standards of professionalism and accountability.
• Ability to set and communicate a clear vision.

Nice To Haves

• 5 or more years of experience in operations or facility management.

Responsibilities

• Support ownership and corporate teams in preparing the park for a successful opening.
• Assist with final construction coordination, vendor readiness, and operational setup.
• Recruit, hire, onboard, and train 60–80 or more team members.
• Ensure safety, operational, and regulatory readiness before opening.
• Support local marketing, partnerships, and community outreach.
• Build team culture, operating rhythms, and execution standards from day one.
• Hire, train, and develop team members.
• Build a team environment focused on excellent guest service.
• Execute staff training programs and develop Area Leads and Certified Trainers.
• Motivate managers and team members, and execute employee recognition and incentive programs.
• Maintain strong community relationships.
• Maintain a safe, clean, and secure environment throughout the park.
• Oversee attractions, food and beverage, retail, and facilities.
• Ensure consistent execution of operating standards and provide clear direction to the management team.
• Promote positive employee relations and strong team morale, and hold managers accountable for meeting goals.
• Monitor guest feedback and improve the guest experience.
• Drive revenue through local marketing, events, and partnerships.
• Support sales initiatives, including parties, group events, and community programs.
• Manage inventory, ordering, and cost control.
• Ensure staffing aligns with labor targets.
• Review financial reports and take action to improve results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed