General Manager #9860

FiveStar Careers•Springfield, KY

About The Position

General Managers are responsible for the overall operations of their assigned store, including accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in accordance with company policies and procedures. The role is hands-on in daily operations and includes overseeing store performance, team training, inventory, staffing, safety, and food service.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver's license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team-oriented, customer-focused, honest, hardworking, and reliable attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less, prepare food, and work in varying seasonal weather conditions.

Responsibilities

Manage, assist, and direct the store team according to company policies and procedures.
Perform daily customer service, management, and food service responsibilities hands-on.
Partner with the FiveStar team to provide customer service consistent with company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues effectively to support long-term resolution.
Educate the store team about policies and communications and follow up on them.
Oversee merchandising and adequate inventory levels, including displays, pricing, promotional signage, and out-of-stocks.
Practice and promote the FiveStar treatment, including a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, and accounting and paperwork tasks are completed on time.
Ensure safety and robbery-prevention guidelines are in place.
Oversee food operations, including the appearance of food service areas, food quality, tracking, promotions, signage, and compliance with food service guidelines.
Review profit and loss statements and implement changes to improve store performance.