General Manager #9860

FiveStar•Springfield, KY

About The Position

General Managers are responsible for the overall operations of their assigned store, including accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team according to company policies and procedures. The role is hands-on in daily operations and focuses on customer service, staff training, merchandising, inventory control, food service standards, safety, and store performance.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or an equivalent educational background.
Valid driver’s license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team player who is customer-focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to stand, push, pull, reach, bend, squat, climb, walk, lift up to 55 pounds, work in cold indoor environments of 35 degrees or less, and perform food-service preparation.
Ability to work in varying seasonal weather conditions.

Responsibilities

Oversee the overall operations of the assigned store, including accounting, marketing, customer service, human resources, and food service.
Manage, assist, and direct the store team in accordance with company policies and procedures.
Partner with the FiveStar team to provide customers with service that follows company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues effectively to achieve long-term resolution.
Educate the store team about company policies and communications, and follow up on them.
Manage merchandising and adequate inventory levels, including displays, pricing, promotional signage, and out-of-stock items.
Practice and promote the FiveStar treatment, including a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are followed.
Oversee food operations, including food-service area appearance, food quality and tracking, promotions, signage, and adherence to food-service guidelines.
Review P&L statements and implement changes to improve store performance.