General Manager

Crash Champions•Southaven, MS

4d•$75,000 - $150,000

About The Position

The General Manager leads the location’s front- and back-of-shop operations, overseeing the repair process from vehicle intake through delivery. The role is accountable for revenue goals, key performance indicators, production quality, shop throughput, and efficiency. The General Manager coordinates labor and daily production flow, supports teammates during peak periods, and ensures repairs, billing, safety practices, and payroll processes meet company standards. The role also includes recruiting, hiring, coaching, and developing teammates, and writing or updating estimates as needed.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem solving.
Ability to lead and collaborate with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of CCC ONE Total Repair Software.
Proficient with computers and other technology.
Valid driver’s license required.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing front- and back-of-shop operations from vehicle intake through delivery and maintaining throughput, production quality, and efficiency.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-Car quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Complete shop payroll and staffing processes on time; ensure production staff follow punch-in/out guidelines and flag-hour procedures, and manage staff PTO, vacation, or leave.
Communicate with Body Technicians, the Collision Estimator, and Parts Managers to manage daily production flow and meet delivery requirements.
Write complete DRP complaint estimates after full disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements; interview and hire qualified candidates, and provide individual performance coaching, feedback, and support for growth and progression.