General Manager

Boyd Group Services•Springfield, VA

18d

About The Position

The General Manager leads and maintains the day-to-day operation of a collision center in compliance with established policies and procedures. The role is accountable for delivering an exceptional customer experience, planning and implementing daily operations, and meeting overall KPI and insurance metrics. The General Manager coaches and empowers team members, maintains high standards of professionalism and quality, and coordinates the team to support successful customer outcomes. General Managers are expected to lead by example.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.
Ability to meet the physical demands needed to perform the essential functions of the job; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Conduct formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable for the collision center.
Keep the repair facility clean and organized.
Monitor maintenance requirements for shop equipment, including the paint booth.
Provide training for staff as necessary.
Ensure staff wear appropriate safety gear and comply with the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety and staff meetings, and attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store CSI performance and follow up within 24 hours.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on day one.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.