General Manager

Hilton Grand Vacations•Daytona Beach, FL

About The Position

The General Manager is responsible for the resort’s operational management, service scores, team culture, and profitability, and partners with the resort’s internal owners’ Homeowners Association(s). The role directs leaders in the front office, housekeeping, maintenance, security, and recreation, and works with the developer, homeowners’ association, project management, and in-house sales and marketing leadership. The General Manager helps build an engaged team, supports a people-first culture, and ensures guest and owner safety and security, including maintaining the crisis management plan. The position requires customer focus, trust-building, collaboration, and an action-oriented approach. The General Manager also applies vacation-ownership and HOA knowledge and financial expertise to manage and assess resort and HOA operations. Hilton Grand Vacations describes itself as a leader in the vacation-ownership industry, focused on innovation, quality, and continued growth.

Requirements

Comprehensive knowledge of vacation-ownership principles, practices, and procedures, including HOA laws and regulations relevant to day-to-day resort management.
Comprehensive knowledge of financial principles and statements, with the ability to review and analyze resort and HOA financial status.
Ability to create and maintain a culture of diversity, equity, and inclusion.
Excellent written and verbal communication skills.
3–5 years of related experience.
4 or more years of management or supervisory experience.

Nice To Haves

Bachelor’s degree or college degree preferred.
Project management experience preferred.

Responsibilities

Build strong internal and external customer relationships and deliver customer-centric solutions.
Build trust through honesty, integrity, and authenticity.
Collaborate and build partnerships to meet shared objectives.
Take on opportunities and challenges with urgency, energy, and enthusiasm.
Direct the leaders of the front office, housekeeping, maintenance, security, and recreation.
Acquire, develop, and retain an engaged team.
Manage owner relations and support the company’s people-first culture.
Ensure guest and owner safety and security and maintain the crisis management plan.
Work closely with the developer, homeowners’ association, project management, and in-house sales and marketing leadership.
Manage the resort’s operations, service scores, team culture, and profitability in partnership with the resort’s internal owners’ Homeowners Association(s).
Review and analyze resort and HOA financial status using knowledge of financial principles and statements.