General Manager

TICE Chicken Holdings, LLC - AL • Birmingham, AL

3d

About The Position

The Restaurant General Manager oversees daily restaurant operations, ensuring exceptional customer service and high standards of food quality, cleanliness, and efficiency. The role leads and develops restaurant employees and management staff, supports business objectives, and works to improve profitability and operational performance.

The General Manager maintains compliance with company policies and procedures and applicable state, local, and federal regulations. The role also manages employee relations, financial reporting, loss prevention, inventory and supply levels, and communication between the restaurant and the home office.

Requirements

• Previous experience in a restaurant management role, preferably in the fast-food industry.
• Strong leadership skills and ability to manage and motivate a team.
• Excellent interpersonal and communication skills.
• In-depth knowledge of food safety and sanitation regulations.
• Proficiency in financial management and budgeting.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Strong problem-solving and decision-making skills.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• Additional education or certifications in hospitality or business management.

Responsibilities

• Manage and supervise restaurant operations, including food preparation, cooking, serving, and customer service.
• Ensure compliance with Popeyes operational standards, policies, and procedures, and applicable regulations.
• Train, develop, coach, and motivate team members and restaurant management staff.
• Monitor and control food and labor costs to optimize profitability.
• Conduct inventory checks, order supplies, and manage stock levels.
• Oversee restaurant cleanliness and maintenance and ensure compliance with health and safety regulations.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Implement marketing and promotional activities to drive sales and customer engagement.
• Develop and implement strategies to improve operational efficiency and productivity.
• Collaborate with regional and corporate management to achieve business objectives.
• Develop managerial and leadership abilities among restaurant management staff and reinforce company values.
• Conduct regular meetings with the restaurant management team and provide ongoing coaching and feedback.
• Conduct investigations as required, involving the Director of Operations and Human Resources as appropriate.
• Work with restaurant management to identify potential issues and develop solutions.
• Maintain compliance with state, local, and federal regulations and company policies; perform loss prevention audits.
• Complete required financial reports accurately, review P&L statements, and take corrective action as needed.
• Act as a liaison between the field and home office.

Benefits

• Competitive salary and potential performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with employer contributions.
• Paid time off and vacation days.
• Career advancement opportunities within the Popeyes franchise.
• Ongoing training and professional development programs.
• Employee discounts on meals and merchandise.
• Positive and inclusive work environment.
• Opportunity to be part of a well-established and respected fast-food brand.
• Potential for regional or corporate management positions within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED