Chobani Cafe General Manager

Chobani•New York, NY

1d•$88,200 - $107,800

About The Position

The General Manager is the overall leader of the Chobani Café, responsible for front-of-house and back-of-house operations, exceptional guest experiences, and consistent execution of Chobani hospitality and brand standards. The role oversees daily café operations, including food and beverage execution, staffing and scheduling, inventory management, financial performance, and food safety compliance. Through leadership, coaching, and accountability, the General Manager develops high-performing teams, drives business results, and maintains a safe, clean, and welcoming environment for guests and employees. The General Manager leads team development, recruiting, hiring, onboarding, training, performance management, and retention; champions customer-first hospitality; and ensures operational, food and beverage, safety, sanitation, and compliance standards. The role also manages labor schedules, inventory, purchasing, vendor relationships, costs, sales, profitability, and budget results, while identifying opportunities for continuous improvement.

Requirements

5+ years of leadership experience in restaurant, café, hospitality, or food service operations.
Proven experience leading both front-of-house and back-of-house teams.
Strong understanding of food safety, sanitation, inventory management, labor planning, and operational systems.
Experience managing high-volume food and beverage operations.
Demonstrated success developing and leading high-performing teams.
Strong financial acumen with experience managing labor, food cost, and operating budgets.
Excellent organizational, communication, and problem-solving skills.
ServSafe Manager Certification or ability to obtain certification.
Flexible availability, including mornings, evenings, weekends, and holidays as business needs require.

Responsibilities

Lead and develop a high-performing café team focused on hospitality, accountability, and operational excellence.
Oversee recruiting, hiring, onboarding, training, coaching, and retention.
Foster an inclusive culture that supports employee growth and development.
Set performance expectations, provide feedback, conduct reviews, and develop future leaders.
Promote teamwork and effective communication across all areas of the business.
Champion a customer-first culture and ensure every guest receives a welcoming experience.
Drive consistent execution of Chobani hospitality standards and brand values.
Monitor customer feedback, resolve concerns, and implement improvements.
Build a team that delivers genuine hospitality and lasting customer relationships.
Oversee daily café operations, ensuring efficiency and consistent execution.
Maintain operating standards, procedures, and best practices.
Manage labor deployment and daily shift execution.
Monitor performance metrics and implement action plans to improve results.
Drive continuous improvement in efficiency, quality, and team performance.
Provide hands-on operational support as needed.
Ensure exceptional food and beverage quality, presentation, and consistency.
Maintain recipe, preparation, and service standards.
Oversee food production, storage, handling, and presentation.
Partner with culinary and operations teams on menu execution and seasonal launches.
Monitor product quality and address execution gaps.
Maintain high standards of food safety, sanitation, and workplace safety.
Ensure compliance with local, state, and company regulations.
Lead food safety training and conduct routine operational audits.
Maintain a clean, organized, inspection-ready facility.
Ensure proper product dating, storage, temperature monitoring, and allergen management.
Address safety and compliance concerns promptly.
Develop labor schedules aligned with business needs.
Monitor labor trends and identify productivity improvements.
Ensure payroll accuracy and labor law compliance.
Manage attendance and scheduling consistently and fairly.
Oversee inventory, ordering, and purchasing processes.
Minimize waste through forecasting and production planning.
Manage vendor relationships and monitor food, beverage, and supply costs.
Improve inventory accuracy and operational efficiency.
Own café financial performance, including sales, profitability, and budget results.
Drive sales through operational excellence and exceptional guest experiences.
Analyze business trends and implement strategies to improve profitability.
Achieve established revenue, profit, and operational goals.

Benefits

Medical coverage
Dental coverage
Vision coverage
Disability insurance
Health savings account
Flexible spending accounts
Tuition reimbursement
401(k) match of 100% on up to 5% of eligible pay
Fertility assistance
Childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
Employee assistance program
Fitness discounts
Wellness reimbursement
On-site gym access at certain locations
120 hours of paid time off
11 paid holidays
Paid volunteer time off
Bonus
Equity