General Manager - Terrace Point Cafe

Wynn Resorts•Las Vegas, NV

About The Position

The General Manager of Terrace Point Cafe manages the restaurant’s daily operations and ensures it operates efficiently within established cost controls. The role oversees restaurant staff management, scheduling, training, and performance, maintains Health Department standards, and promotes customer satisfaction in accordance with outlet and Wynn service standards. The General Manager manages restaurant strategy in alignment with Wynn Las Vegas’s overall strategy, pursues opportunities for restaurant and company success, upholds Wynn standards, and supports excellent guest and team-member experiences. The General Manager oversees the restaurant’s goals, policies, procedures, performance, records, and operating effectiveness. This includes enforcing applicable company policies, laws, regulations, and controls; managing guest and team-member relations; planning staffing and training; overseeing purchasing and inventory; and ensuring appropriate opening, closing, safety, and service practices. The position also develops restaurant business plans and monitors operational, financial, and service performance.

Requirements

At least five years of experience in a similar supervisory position within a similar high-volume restaurant.
Fluency in English.
Clean and professional appearance in accordance with Wynn standards.
Strong computer skills and proficiency with POS systems, purchasing software, time-keeping software, and Microsoft Office.
Previous P&L ownership in a financially successful food and beverage operation.

Nice To Haves

Experience in a luxury setting is highly preferred.
Fluency in a second language is preferred.
Experience managing employees under a Collective Bargaining Agreement is preferred.

Responsibilities

Implement and uphold Wynn Las Vegas core values, property standards, and restaurant standards.
Manage short- and long-term restaurant goals, objectives, policies, and operating procedures; monitor effectiveness and make improvements.
Manage restaurant performance and ensure the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage team-member performance within the area of responsibility.
Monitor restaurant activities to ensure compliance with internal policies and applicable federal and state laws, rules, regulations, and property-wide controls.
Ensure the restaurant delivers and maintains a high level of property-wide service and guest satisfaction.
Organize and lead regular meetings with restaurant team members and other restaurants as appropriate to facilitate communication.
Oversee hiring, performance management, and employee engagement; provide training opportunities and constructive feedback, and create a motivating environment.
Stay informed about developments in the restaurant and recommend actions that support restaurant and company success.
Manage internal and external guest relations and address guest and team-member issues as appropriate.
Manage multiple priorities and meet deadlines in stressful, high-pressure situations.
Promote positive, fair, and ethical relationships with team members, Wynn contractors, and Host and surrounding communities as an ambassador of the Wynn brand.
Operate the restaurant within established cost controls.
Develop the restaurant business plan by assessing demand, consulting people in the community, evaluating competitors, and preparing financial, marketing, and sales projections and analyses.
Ensure staff follow opening and closing procedures and that the facility is properly prepared.
Ensure environmental elements, including sound, lighting, and temperature, are correctly set.
Conduct shift briefings covering VIPs, special occasions, daily specials, product features, and property-wide events.
Encourage and motivate staff to provide optimum service during all shifts.
Resolve guest complaints and team-member difficulties.
Control purchasing and inventory by reviewing usage reports, analyzing variances, and taking corrective action.
Prioritize safety and follow restaurant and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.