General Manager

Boyd Group Services•Dayton, OH

20d•$75,000 - $105,000

About The Position

The General Manager leads and maintains the day-to-day operation of a collision center in compliance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and customer service. The General Manager works in alignment with team members and leads by example to support a successful customer experience. This posting is part of an ongoing effort to identify qualified candidates for future opportunities, and applications are accepted on an ongoing basis. Duties and responsibilities may change at any time with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodations may be made for individuals with disabilities.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Conduct formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable for the collision center.
Maintain a clean and organized repair facility.
Monitor maintenance needs for shop equipment, including the paint booth.
Provide training to staff as necessary.
Ensure staff wear proper safety gear and follow the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety and staff meetings, and attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store CSI performance and follow up within 24 hours.