General Manager

Division Laundry & Cleaners Inc•San Antonio, TX

About The Position

The General Manager implements operational strategy and leads Operations, Customer Support, Delivery, Engineering, and Administration efforts within the plant and surrounding area. The role ensures effective teamwork among operations, delivery, logistics, sales, and service, and establishes and implements operational policies and company standards to support continuous improvement across safety, quality, cost, delivery, people, and growth. The General Manager oversees the Plant Manager across all shifts, works with the Controller, Vice Presidents, and President on financial analysis, and serves as the primary liaison with customer executives in the market. The position supervises managers, supervisors, and production-related employees; builds and motivates a high-performing operations team; manages plant costs and company assets within budget; and drives strategic operational results through continuous improvement and leadership accountability. It also maintains positive relationships with employees and service and sales personnel, carries out company development initiatives, prepares financial and operational reports, and plans capital expenditures. Occasional travel is required, with weekly expense reports for travel expenditures. The role is primarily based in a plant environment, with periodic office work. Plant conditions may include warmth, noise, wet areas, chemicals, and other hazards. The position requires considerable sitting and typing, movement of objects weighing less than 25 pounds, and the ability to meet physical demands throughout the shift. Employees must use required personal protective equipment when visiting designated plant or customer areas.

Requirements

At least 5 years of management experience at a General Manager level or higher.
Excellent business acumen, strategic planning, multitasking, and problem-solving skills.
Ability to interact effectively with customers, suppliers, and employees.
Proficiency with Microsoft Office products.
Proven knowledge and experience in operational management, with a history of success.
Excellent verbal and written interpersonal communication skills.
Knowledge of laundry or other processing equipment.
Ability to meet the physical demands of the job for the entire shift.
Ability to use required personal protective equipment as required by job task and hazard assessment.

Nice To Haves

Broad leadership experience in a healthcare services setting.
Bilingual English/Spanish.

Responsibilities

Supervise and direct managers and supervisors.
Recruit and build a high-performing operations team and reinforce teamwork among team members.
Motivate team members to achieve company financial targets.
Lead Operations, Customer Support, Administrative, Engineering, and Delivery employees at the plant or customer locations to accomplish company goals and objectives.
Drive the strategic business operations plan through continuous improvement and leadership accountability in safety, quality, delivery, cost, people, and growth.
Build, maintain, and promote positive relationships with Service and Sales personnel to support product quality, service, and customer satisfaction.
Research, plan, and manage plant costs, including linen, labor, utilities, transportation, and production supplies, to manage company assets within budget and maintain an efficient operation.
Build positive relationships with employees.
Ensure company development initiatives are carried out.
Communicate in person, by telephone, and by email.
Prepare financial and operations reports.
Plan capital expenditures.
Work with the Controller, Vice Presidents, and President on financial analysis.
Serve as the primary liaison with customer executives in the market.
Create and submit weekly expense reports for travel expenditures.