General Manager

SPB Hospitality • Walterboro, SC

20d

About The Position

The Restaurant General Manager leads the restaurant team and oversees operations while delivering excellent guest service. The role focuses on developing people, creating great guest experiences, championing the Krystal brand, business planning, and maintaining a safe, sanitary, and appealing facility. The General Manager serves as a leader for team members and a representative of Krystal in the local community.

Requirements

• Excellent people leadership and guest service skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends, and holidays.
• High school diploma or equivalent.
• Minimum of 3 years of management experience.
• Ability to lift and carry up to 50 pounds; ability to kneel and follow proper lifting procedures.
• Ability to consistently handle product preparation and lift for product preparation, stocking, and inventory.

Responsibilities

• Develop and support team members by fostering teamwork, inclusion, communication, coaching, motivation, recruiting, recognition, and strong performance.
• Create fresh, friendly, and fast guest experiences by setting expectations, modeling excellent service, addressing guest feedback, and observing operations from the guest perspective.
• Represent Krystal in the local community, build community relationships, support local marketing and catering opportunities, and implement company-wide promotions, product launches, and samplings.
• Develop sales forecasts and schedules, monitor business results, review inventory and food costs, manage orders and inventory records, and create and follow up on operational and financial action plans.
• Maintain Krystal operating standards for product procedures, cleanliness, service, and quality.
• Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Identify facility and equipment issues, troubleshoot at a high level, and seek maintenance support to keep equipment operational.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED