Hilton General Manager

BAYWOOD HOTELS Rocky Mountain/West Region•Flagstaff, AZ

About The Position

The General Manager is responsible for maintaining the hotel and ensuring its efficient, profitable operation. The role provides a safe, clean environment where employees deliver and guests experience excellent customer service. The General Manager oversees hotel profitability, asset management, guest satisfaction and public relations, human resources, and personal development, while ensuring compliance with brand, company, legal, and safety standards. Additional duties may be assigned at management’s discretion.

Requirements

At least 1 year of experience as a General Manager in a similar type and size hotel, or 2 years of management experience, including 1 year in hospitality.
Proven record of increasing gross operating profit (GOP) while exceeding brand and corporate guest- and associate-satisfaction goals.
Ability to multitask and communicate effectively, both orally and in writing.
Ability to work the shifts required for the position.
Ability to learn and follow brand and Baywood Hotels standards.
Ability to assess information from multiple sources and determine a responsible course of action.
Ability to understand interdepartmental relationships.
Ability to operate office equipment and industry-specific software, including M3 and PMS.
Ability to remain calm in stressful situations and motivate and lead a team.
Ability to read, interpret, and analyze financial reports, P&L statements, and sales and marketing reports.
Proficiency in Microsoft Office.
Must hold and maintain a motor vehicle operator’s license in good standing.
Bachelor’s degree in Hospitality or a related field, or equivalent skills and knowledge gained through on-the-job training and prior experience.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Brand General Manager certification.
Local market experience.
Bilingual in Spanish and English, depending on the market.
Proficiency in Google Apps for Work.

Responsibilities

Ensure departments meet budgeted goals and comply with labor standards, staffing guidelines, room-rate plans, and operating-expense tracking procedures.
Conduct required meetings and audit departmental procedures and performance, modifying procedures when needed.
Monitor room inventory, merchandising, competitive rates, amenity programs, franchise and company standards, promotional materials, and the Manager On Duty program.
Attend required corporate meetings, including revenue management, safety, budget, sales, and regional operations meetings.
Safeguard company funds by overseeing daily cash deposits, payment reconciliations, cash funds, petty cash documentation, and front-desk cash-handling procedures; report and resolve discrepancies.
Meet brand and Baywood quality standards and support favorable franchise inspection results.
Submit annual capital and repair-and-maintenance budgets; ensure approved work is completed in coordination with regional operations and purchasing.
Inspect guest rooms daily and the property bi-weekly; approve action plans and timelines to resolve problems; attend asset management meetings.
Promote guest satisfaction and repeat business, evaluate complaints, ensure corrective action, monitor guest responses, and host brand- or company-required social events.
Represent the hotel in community organizations and participate in Baywood education, outreach, community service, and fundraising activities.
Interview, select, onboard, counsel, and train associates; ensure day-one I-9 completion and that progressive discipline is conducted with another manager as witness.
Maintain adequate staffing within budget and staffing guidelines; ensure department heads have goal-oriented job descriptions and review their goals.
Maintain current associate files and ensure performance evaluations, associate-relations events, engagement, development, internal promotion, and corporate initiatives are completed as required.
Ensure compliance with Baywood policies, applicable federal and state personnel laws, safety initiatives, and labor-related posting requirements.
Process and reconcile payroll by the deadline, including time-edit sheets for associate missed punches.
Pursue ongoing management and industry knowledge through training, classes, and required franchise and Baywood courses.
Model Baywood Ambassador behaviors, including professional conduct, welcoming guests and coworkers, active listening, teamwork, attention to cleanliness and safety, and the company’s service philosophy.
Perform additional duties assigned by management.