General Manager

Wendy's (Delight Restaurant Group)•Franklin, VA

15d•$50,000 - $60,000

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring execution of company policies, procedures, programs, and systems. The role is accountable for achieving restaurant objectives in accordance with company guidelines and ethical business practices. The General Manager provides leadership, direction, training, and development to subordinate managers and crew, and creates and maintains a “Delight Every Customer” environment. The General Manager oversees talent development, staffing, recruitment, performance feedback, and retention; ensures compliance with human resources and company procedures; and works with the District Manager to set priorities and improve restaurant performance. The role also reinforces food safety, quality, service, cleanliness, customer courtesy, and brand protection standards. It manages sales, profit, food and labor costs, and other controllable expenses, while supporting marketing programs and new product rollouts. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 3 years of restaurant-industry line operations experience, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and HR policies and procedures.
Experience with P&L analysis and corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Must be able to come to work promptly and regularly, take direction, work well with others, react productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinates through training and development to maximize their contributions and future promotion opportunities.
Execute restaurant human resources programs focused on retention and maintain appropriate staffing levels.
Recruit, develop, recognize, and retain restaurant managers and crew; provide timely performance feedback and appraisals.
Work with HR and the District Manager to ensure timely and appropriate resolution of matters.
Ensure compliance with company policies and procedures and work with the District Manager to establish restaurant priorities and plans.
Evaluate restaurant performance, incorporate inspection feedback, implement improvement plans, and conduct regular managers’ meetings.
Train, monitor, and reinforce food safety procedures, ensure compliance with company policies and health and sanitation regulations, and initiate corrective action as needed.
Maintain and improve quality, service, and cleanliness standards across all day parts, including food product quality and customer courtesy.
Protect the Wendy’s brand and company assets by ensuring restaurant compliance; evaluate performance using company inspection forms and coach or retrain managers as required.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable trends, and manage new product rollouts and procedures.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable expenses, and implementing plans to improve profitability.
Perform other job-related duties as assigned or required.