General Manager

IDM Hospitality Management•Dubuque, IA

15d•Onsite

About The Position

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states. Come join our team as General Manager at Hotel Julien Dubuque, in historic Dubuque, Iowa! Summary Scope of Role As a General Manager with IDM Hospitality, you must embody the entrepreneurial spirit and epitomize exemplary leadership. This role calls for a hands-on, collaborative leader who leads from the front; someone who builds genuine relationships with guests in the hotel and restaurant, knows the names of regulars, engages authentically with the local community, and brings the property’s history to life in every interaction. This role involves balancing the oversight of daily hotel operations and property profitability while delivering dynamic and ethical leadership. This position is dedicated to consistently exceeding guest expectations and providing memorable guest services.

Requirements

Associate's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field; 6+ years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field; 4+ years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Advanced computer skills required.
Knowledge of and ability to use Microsoft applications (Outlook, Excel, Word, etc.).
Excellent verbal and written communication skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities.
Ability to manage sensitive and confidential information with discretion.
Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.
Hands-on, floor-level leadership of the team.
Present and visible across the hotel and restaurant, not managing from behind a desk.
Driving associate experience to meet or exceed employee satisfaction benchmarks.
Delivering guest experience to meet or exceed guest satisfaction expectations through personal, relationship-driven service (knowing guests by name, engaging in the restaurant, and creating moments that reflect the character of the property).
Collaborative partner with ownership, the IDM Hospitality team, and department heads as a true team player, building consensus and sharing credit.
Actively building and maintaining relationships within the Dubuque community, such as local businesses, organizations, and neighbors, to position the hotel as a genuine community anchor.
Creating and implementing a cohesive Hotel Business & Marketing Plan, including P&L, direct sales, advertising, marketing, PR, revenue management, e-commerce, online reputation management, hotel F&B, and hotel programming.
Driving RevPAR, RevPAR index, and revenue per guest.
Enhancing the Food & Beverage experience, if applicable.
Driving gross operating profit, flow-through, and NOI per key.
Proficiency with a Property Management System (PMS) such as Opera, Maestro, or equivalent is required.
Background Check
Reference Check
E-Verify
ServSafe Manager Certification
Alcohol Service Certification (e.g., TIPS or ServSafe Alcohol) required for properties with bar/restaurant operations
Valid driver’s license (required for property visits and off-site meetings)
CPR / First Aid / AED Certification (or willingness to obtain)
OSHA 10-Hour General Industry Certification (or willingness to obtain)
Certified Hotel Administrator (CHA) through AHLEI (or willingness to obtain)

Nice To Haves

Experience with revenue management software (e.g., IDeaS, Duetto, or equivalent) preferred.
Familiarity with online reputation management platforms (e.g., TrustYou, ReviewPro) and OTA extranets preferred.

Responsibilities

Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, performance management, and compliance with company policies and standards.
Oversee and direct all sales and marketing initiatives.
Ensure guest and associate satisfaction levels are maintained or exceed acceptable levels.
Monitor and develop team member performance, particularly with department heads, through supervision, professional development, scheduling, counseling, evaluations, and recognition.
Recruit, interview, and train team members as needed.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.
Serve as the primary liaison with hotel owners and corporate entities.
Foster a positive, collaborative, and service-oriented culture where every team member feels ownership of the guest experience.
All other duties as assigned.
Conduct property orientation for associates at all levels to enhance professionalism, responsiveness, and guest service quality.
Develop and implement an operations strategy to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel.
Lead the annual business planning and budgeting process.
Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required.
Engage in human resource development activities aimed at team building, coaching, and mentoring to increase guest and associate satisfaction and reduce turnover.
Perform all other duties as assigned.