General Manager

Pizza Hut•West Springfield, MA

About The Position

The Pizza Hut Restaurant General Manager (RGM) is responsible for the financial and operational performance of the restaurant. Reporting to the District Manager, the RGM empowers and engages the team, builds a positive culture aligned with Tasty Hut, LLC’s core values, and maintains operational excellence and Pizza Hut brand standards. The role oversees restaurant staff and operations, including hiring, training, scheduling, inventory, forecasting, customer service, team development, facility upkeep, vendor relationships, and restaurant P&L management. The RGM communicates and executes company initiatives, ensures compliance with laws and safety requirements, and works to improve customer satisfaction and restaurant performance.

Requirements

ServSafe certified.
Completion of the Lead On! Shift Leader training.
Completion of MSM Course 10.
Proficient in Microsoft Office.
Completion of Lead On! General Manager and computer basics training.
Reliable transportation.
Ability to communicate and give feedback.
Valid driver’s license and car insurance.
Adherence to GM schedule requirements, including peak hours.
Motor vehicle record check.
Customer-focused approach (“Be A Customer Maniac!”).

Responsibilities

Oversee all restaurant staff and operations with an entrepreneurial mindset.
Hire and train employees and build a bench of shift leaders and team members.
Promote a positive restaurant culture and employee experience.
Maintain excellent customer service and enforce Pizza Hut service principles.
Oversee and execute inventory, forecasting, and scheduling processes.
Ensure team members have the tools and knowledge needed to succeed.
Partner with field marketing and compliance leaders to grow sales and engage with the community.
Develop a store team that achieves high customer satisfaction.
Ensure the restaurant meets Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant, and driver safety, CHAMPS, Brand Standards, FSSC, and CORE.
Work with the District Manager to maintain the facility and keep it in good repair.
Manage the restaurant’s profit and loss and evaluate and improve its operational and financial performance.
Communicate company initiatives and programs to restaurant teams and oversee their execution through team performance management.
Manage career development and performance management for the restaurant team (MSM).
Use Pizza Hut tools, including Hutlink, Learning Zone, and Pizzapedia, and deliver required training materials and courses to store teams.
Comply with laws and regulations and provide a safe work environment.
Maintain a clean, organized restaurant that meets health and safety regulations.
Demonstrate knowledge of the trade area and maintain positive vendor relationships.
Act as a steward of the Pizza Hut brand and maintain the restaurant calendar.
Adhere to Tasty Hut, LLC policies and handbook.
Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC.
Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
Perform other duties as assigned.