General Manager

Corp Office•Charlotte, NC

17d

About The Position

The General Manager owns full P&L responsibility, drives operational performance, and leads managers, captains, and associates in delivering 5-star service. This hands-on leadership role supports team development, sales execution, safety, and workplace culture in a fast-paced, service-based business. The role also involves performing other duties as assigned. College Hunks Hauling Junk and Moving is a purpose-driven, values-based organization focused on providing a stress-free moving or hauling experience. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

At least 3 years of leadership experience in operations, logistics, or service-based industries.
Proven success managing teams and driving performance.
Strong business acumen, including experience with budgeting and P&L management.
Excellent communication, decision-making, and conflict-resolution skills.
High level of personal accountability and professionalism.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Recruit, hire, train, and retain talent across frontline and leadership roles.
Coach, mentor, and hold team members accountable to performance expectations.
Foster a positive, high-energy culture aligned with the company’s H.U.N.K.S. core values.
Oversee daily operations, including job readiness, routing efficiency, and client experience.
Manage fleet maintenance, equipment, supplies, and inventory.
Ensure compliance with safety standards, company policies, and regulatory requirements.
Ensure high conversion rates on inbound estimates and outbound sales follow-up.
Oversee delivery of white-glove customer service on every job.
Handle high-priority clients and complex jobs by leading by example.
Own and manage the P&L, including revenue targets, COGS, labor, and overhead.
Monitor KPIs and implement strategies to improve profitability.
Forecast staffing needs and schedule effectively to match demand.
Collaborate with marketing and business development teams to grow local brand awareness and lead flow.
Identify and pursue B2B and referral opportunities.
Drive continuous improvement in processes, tools, and team performance.
Perform other duties as assigned.