General Manager

Caliber Holdings•Ontario, CA

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role includes responsibility for risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains teammates; monitors current financial performance metrics; and reviews prior-month financial metrics to identify opportunities and trends. The General Manager ensures that center teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partners, and industry guidelines and standards. The position is listed at $100,000–$120,000 per year. Caliber has more than 1,700 centers nationwide and offers collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. The company describes career training and advancement opportunities for teammates. Caliber is an Equal Opportunity Employer and uses E-Verify to confirm new hires’ identity and employment eligibility. Applicants must be eligible to work in the U.S. without restrictions.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be at least 21 years old.
Advanced understanding of collision estimatics.
Prior experience with CCC1.
Advanced understanding and knowledge of the repair process and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Oversee the overall operation of the service center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review previous-month financial metrics to identify opportunities and trends.
Ensure vehicles are repaired thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partners, and industry guidelines and standards.