General Manager

Wawa, Inc.•Enola, PA

18d•$75,000 - $90,000

About The Position

The General Manager is the store’s overall leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a positive experience for customers and Associates. The General Manager oversees safe, efficient, compliant store operations; reviews financial performance and executes merchandise and inventory plans; controls costs and manages cash procedures; and identifies trends and improvement opportunities. The role leads company initiatives, builds an inclusive and collaborative team culture, and hires, trains, coaches, and develops Associates and leaders. The position also manages scheduling and resources to maintain coverage in a 24/7 environment and responds to customer feedback to improve the shopping experience. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Proven ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to monitor trends and develop action plans that drive results.
Execute policies, manage safety programs, drive compliance, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and support successful implementation and long-term adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and talent management through training and onboarding.
Maintain appropriate coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and develop plans to exceed customer expectations.