General Manager

Copart•Augusta, GA

21d

About The Position

The General Manager is responsible for planning, organizing, leading, and controlling all functions of a Copart facility. The role oversees facility operations and staff to meet budget, revenue, and customer satisfaction standards. The General Manager applies Copart policies and practices to create a customer-first environment for internal and external customers, offering solutions that meet customer needs while maintaining company standards for policy, quality, and service. The position manages and develops the facility team, day-to-day operations, customer relationships, logistics, compliance, and financial performance. The General Manager is accountable for understanding the assigned profit and loss statement, identifying opportunities to increase revenue and decrease costs, and raising concerns that could negatively affect the facility, employees, or customers to the Regional Manager. The role may also support local or non-local CAT events throughout the year.

Requirements

Minimum of 2–3 years of experience as a manager.
Proven track record of driving operational excellence and executing corporate goals.
Metric-driven experience supporting change initiatives and helping teams adapt to and manage change effectively and positively.
Strong communication skills, including the ability to adjust communication style to the audience.
Strong relationship-building skills.
Strong critical-thinking skills, including using logic to identify alternative solutions to operational issues.
Strong decision-making skills, including evaluating potential benefits and risks.
Strong listening skills and the ability to help develop and execute solutions to issues or concerns.
Ability to manage time and prioritize tasks to meet deadlines or productivity goals.
Strong problem-solving skills.
Ability to multitask while remaining positive, motivated, and appropriately urgent.
Valid driver's license.

Nice To Haves

Military or other relevant experience preferred.
Bilingual ability is a plus.

Responsibilities

Partner with HR to attract, recruit, develop, and retain a diverse, high-performing team.
Train and develop staff to meet company guidelines and expectations.
Maintain positive, ongoing communication and feedback with staff, and deliver annual Continuous Improvement Summaries (CIS reviews) on time.
Lead the team with an innovative, creative, and inspirational style; promote engagement, execution, innovation, productivity, and future leaders.
Hold staff accountable fairly and consistently, proactively manage performance, and take appropriate action to address opportunities.
Manage day-to-day facility operations and become a subject matter expert in office processes and outside yard jobs and tasks.
Recruit and maintain an appropriate number of sub-haulers to meet the facility's logistical needs.
Maintain compliance with System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews.
Escalate concerns that could negatively affect the facility, employees, or customers to the Regional Manager immediately.
Set goals and ensure employees use available tools to achieve continued success.
Ensure the location complies with county, state, EPA, OSHA, and Department of Motor Vehicle laws and regulations.
Disseminate relevant knowledge to employees to support transparency and clarity about company goals and initiatives.
Manage relationships with buyers, sellers, and internal customers.
Identify team knowledge and skill gaps and ensure remedies are implemented.
Represent the company's mission, vision, values, and culture as a brand ambassador.
Communicate with all levels of organizational leadership tactfully and professionally, in writing and verbally.
Support local or non-local CAT events when called upon.
Understand the assigned profit and loss statement and identify ways to increase revenue and decrease costs.
Perform other duties as assigned by the Regional Manager or upper management.