General Manager

MOD Super Fast Pizza, LLC • Killeen, TX

21d • $50,000 - $60,000

About The Position

The MOD Pizza General Manager leads a restaurant and its team to deliver the MOD commitment to guests while maintaining restaurant profitability. The role requires a genuine love for people, business acumen, care, and accountability. The General Manager demonstrates MOD culture in interactions with squad members and guests and succeeds by managing financial performance, developing others, and inspiring them to reach their potential.

The position combines hands-on coaching and support for the squad with administrative work, including business and community engagement planning and other General Manager tasks. It is a leader-of-leaders role: the General Manager delegates through restaurant leaders while remaining accountable for restaurant performance. The role also involves supporting restaurant operations and the squad in an open kitchen environment, including working during peak demand hours such as nights and weekends.

Requirements

• At least 2 years of experience leading leaders in restaurant management.
• Experience executing training, performance, and staffing programs in a restaurant or similar environment.
• Strong business acumen and ability to read financial reports and develop action plans from them.
• Prior experience working with internal support teams in Human Resources, Supply Chain, Marketing, or other functions.
• Ability to make sound, decisive decisions using logic, including when information or direction is incomplete.
• Must obtain food safety certification and/or alcohol beverage certification within 30 days of starting, or sooner where required by law.
• Proficient written and oral communication.
• Ability to support restaurant hours, including peak demand hours on nights and weekends.
• Must be at least 21 years old.
• Ability to work in an open kitchen, rotating between front and back of house; walk, bend, twist, reach, stoop, kneel, crouch, carry, push, pull, and handle or move objects weighing up to 50 pounds.
• Ability to operate hand-held appliances, sharp knives, and kitchen equipment including an industrial can opener, dough press, industrial dishwasher, and very hot oven.
• Depending on location, ability to use stairs and/or an elevator.
• Ability to communicate and exchange information quickly with squad members and others.

Nice To Haves

• Management experience in a fast-casual restaurant environment.

Responsibilities

• Lead the entire squad, with a focus on developing leadership capabilities and ensuring delegated work is executed while retaining accountability for restaurant performance.
• Review restaurant results and identify opportunities to improve or maintain performance; develop action plans using MOD tools such as P&L reports and scorecards.
• Own restaurant staffing, build talent pipelines proactively, and conduct kind, compliant interviews using provided tools and training.
• Follow policies and timelines for employee processing and compliance documentation throughout the employee lifecycle.
• Use MOD training plans to support newly hired squad members, assess learners, and provide appropriate direction to meet MOD standards.
• Act as a community engagement ambassador and execute fundraising, catering, and other community initiatives that support the restaurant and its financial performance.
• Use forecasts and the labor model to plan and distribute staffing and schedules in a timely manner, accommodating requests when possible without compromising appropriate staffing levels.
• Maintain Loss Prevention and Asset Protection procedures for cash handling, food safety, and restaurant safety and security.
• Manage squad performance through timely feedback, accountability for standards and procedures, and development of a growth mindset culture.
• Own, delegate, and manage ordering and inventory to meet restaurant performance targets.
• Read and communicate internal operations communications, take required actions on time, and attend meetings, huddles, and training events as needed.
• Build working relationships with vendors and the internal facilities team to keep the restaurant in good condition and provide a consistent, high-quality experience.
• Demonstrate resilience, humility, care and accountability, and curiosity in leadership and interactions.

Benefits

• Quarterly performance bonus program with potential earnings up to $6,000 annually.
• Paid sick time.
• Four weeks of paid vacation.
• Medical, dental, and vision insurance eligibility based on hours worked.
• Paid parental leave.
• Free pizza, salad, and beverages.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.
• 401(k) retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed