General Manager

Pizza Hut • Worcester, MA

3d

About The Position

The Pizza Hut Restaurant General Manager (RGM) drives the financial and operational performance of the restaurant by empowering and engaging the team. The role is responsible for creating a culture aligned with Tasty Hut, LLC’s core values and achieving operational excellence. The RGM oversees restaurant staff and operations, develops employees and future shift leaders, maintains customer service and brand standards, manages restaurant finances and performance, and ensures a safe, clean, compliant workplace. The position reports to the District Manager.

Requirements

• ServSafe certification.
• Completion of the Lead On! Shift Leader training.
• Completion of MSM Course 10.
• Proficiency with Microsoft Office.
• Completion of Lead On! General Manager training and computer basics.
• Reliable transportation.
• Ability to communicate and give feedback.
• Valid driver’s license and car insurance.
• Ability to adhere to General Manager schedule requirements, including peak hours.
• Satisfactory motor vehicle record check.
• Customer-focused approach (“Be a Customer Maniac!”).

Responsibilities

• Oversee all restaurant staff and operations with an entrepreneurial mindset.
• Hire, train, and develop shift leaders and team members, building a bench of talent.
• Promote a positive restaurant culture and employee experience.
• Maintain excellent customer service and follow Pizza Hut service principles.
• Oversee and execute inventory, forecasting, and scheduling processes.
• Ensure team members have the tools and knowledge needed to succeed.
• Partner with the Field Marketing Manager and Director of Field Compliance to grow sales and engage with the community.
• Develop a store team that achieves high customer satisfaction.
• Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut brand standards and processes, including food, restaurant and driver safety, CHAMPS, Brand Standards, FSSC, and CORE.
• Work with the District Manager to maintain the facility and keep it in good repair.
• Manage the restaurant’s profit and loss (P&L), and evaluate and improve operational and financial performance.
• Communicate company initiatives and programs to restaurant teams and ensure they are executed effectively.
• Manage the restaurant team’s career development and performance management process (MSM).
• Use Pizza Hut-provided tools, including Hutlink, Learning Zone, and Pizzapedia.
• Deliver Pizza Hut training materials and courses, and follow up with store teams.
• Comply with applicable laws and regulations and provide a safe work environment.
• Maintain a clean, organized restaurant that meets health and safety regulations.
• Demonstrate knowledge of the trade area and maintain positive vendor relationships.
• Act as a steward of the Pizza Hut brand and maintain the restaurant calendar.
• Follow Tasty Hut, LLC’s handbook and policies.
• Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC.
• Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed