General Manager

Chipotle•Newark, DE

21d

About The Position

Chipotle’s General Managers lead restaurant teams, hire and develop employees, build a strong culture, and manage restaurant operations and business performance. The role is responsible for delivering excellent hospitality and guest experiences while maintaining food safety, operational, and compliance standards. General Managers oversee the employee lifecycle, train and develop crew members, shift leaders, and Apprentices, and manage scheduling, profit and loss, sales forecasting, recruiting, and restaurant financial results. The schedule includes lunch, dinner, and weekend shifts to provide leadership throughout operating hours. The position takes place in a fast-paced kitchen environment and involves interacting with customers. It requires standing and walking around the restaurant for 10 hours a day, lifting up to 50 lbs./25 kgs., working around varied temperatures, tasting and preparing food, and communicating with team members and customers.

Requirements

Previous restaurant management experience, including scheduling, profit and loss management, food safety, sales forecasting, and recruiting.
A passion for hospitality and guest service.
Friendly and enthusiastic attitude.
Enthusiasm for developing people and leading others.
Ability to stand and walk around the restaurant for 10 hours a day and lift 50 lbs./25 kgs.
Ability to work in a fast-paced kitchen, interact with customers, work around varied temperatures, taste and prepare food, and communicate with the team and customers.

Nice To Haves

A creative approach to marketing and driving sales, such as fundraisers and community engagement.

Responsibilities

Uphold high standards of excellence and hospitality and provide a guest-focused experience.
Ensure speed of service, order accuracy, and positive guest experiences.
Manage the full employee lifecycle, including recruitment, hiring, people processes, and performance management.
Train and develop crew members, shift leaders, and Apprentices using Chipotle’s training tools and resources.
Direct team members to deliver accurate and on-time digital orders.
Manage day-to-day restaurant operations, including scheduling, profit and loss, sales forecasting, recruiting, and interviewing.
Keep the dining room clean and the restaurant guest-ready.
Uphold food safety, operational, and compliance standards.
Achieve the restaurant’s annual sales and cash flow plan and ensure overall financial success.
Work lunch, dinner, and weekend shifts to provide leadership across all hours of operation.