General Manager - Viera, FL

Petco•Viera, FL

2d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the business and is accountable for people, performance, and processes. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role champions the health, safety, and humane care of animals; creates a welcoming environment for pets and pet parents; and leads an inclusive team that delivers exceptional service. The General Manager attracts, hires, trains, coaches, and develops talent, establishes a positive and collaborative culture, and builds leadership capacity and succession plans. The General Manager drives sales, profitability, and operational excellence by analyzing business results, managing labor and expenses, and executing merchandising, inventory, and operational processes. The role also represents Petco in the community through local events, adoption initiatives, and partnerships. Success includes a safe environment for pets, a high-performing team, loyal customers, and a profitable, well-run Pet Care Center. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves cashiering and point-of-sale transactions, proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

At least 3 years of management experience.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
A genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Retail leadership experience preferred.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents.
Attract, hire, train, coach, and develop diverse talent across roles in the Pet Care Center.
Build an inclusive, collaborative team culture that engages and empowers partners.
Develop leadership capacity and succession plans, and manage performance, coaching, and accountability.
Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.