Customer Experience Coordinator (Relief) - Viera, FL

Veterinary Emergency Group (VEG) • Viera East, FL

2d

About The Position

The Customer Experience Coordinator defines the customer’s experience through service, focus, and participation, and works to perfect the experience before, during, and after customers visit VEG. The role calls for an outgoing, personable, and professional approach, with pets’ and customers’ experiences prioritized. The coordinator helps create a seamless, compassionate experience while working in a veterinary emergency hospital and can build experience for future career growth.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organization and attention to detail.
• Strong communication skills and the ability to interact positively with a wide range of people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence, including the ability to read a room and respond appropriately.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
• Ability to work in a fast-paced environment with people from different backgrounds and personality types.

Responsibilities

• Greet every customer warmly and urgently in person, by phone, or online.
• Oversee customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and find creative ways to meet customer needs.
• Listen empathetically, resolve concerns promptly, and anticipate issues before they escalate.
• Keep the nursing team and doctors informed about customer needs.
• Provide confidential, compassionate guidance about financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits regarding their pet’s care and to strengthen relationships.
• Celebrate and capture special moments, with permission, to build lasting connections among customers, their pets, and the hospital.

Benefits

• Competitive compensation.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs and VEG-branded swag.
• Food in the fridge for employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed