Customer Experience Coordinator (Relief) - Williamsburg, NYC

Veterinary Emergency Group (VEG) • New York, NY

9d • $20 - $30

About The Position

VEG is a veterinary emergency company with hospitals nationwide that are open 24/7, 365 days a year. The Customer Experience Coordinator defines customers’ experiences through service, focus, and participation, helping create a positive experience before, during, and after their time at VEG. The role calls for a personable, professional approach and a commitment to prioritizing pets and customers. It offers opportunities to build experience and grow a career in veterinary emergency medicine.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with a wide range of people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence and the ability to read a room and respond appropriately.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
• Ability to work in a fast-paced environment with people from different backgrounds and personality types.

Responsibilities

• Greet customers warmly and promptly in person, by phone, and online.
• Oversee customer communications, including calls, emails, and texts; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized experiences and find creative ways to meet customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues before they escalate.
• Keep nurses and doctors informed about customer needs to support a seamless care experience.
• Provide confidential and compassionate guidance about financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments, with permission, to build connections among customers, their pets, and the hospital.

Benefits

• Flexible work schedules to support life outside work.
• Employee referral program.
• Comfy scrubs and VEG swag.
• Food in the fridge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed