Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs. The role leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. The Coordinator communicates priorities and progress, provides and accepts feedback, partners with Management on training needs, and supports compliance, shrink reduction, and safety programs. Other duties may be assigned. The position is at Marshalls Store 0170 in Pleasant Hill, California. The starting pay range is USD $17.90 to $18.40 per hour; actual pay depends on relevant skills, qualifications, and experience.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively with peers and supervisors as a team player.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles.
- Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly to ensure a positive customer experience.
- Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For those meeting service or hours requirements: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
