customer experience coordinator

TJX•Rapid City, SD

1d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean, organized store. It also supports front-end operations, Associate training, safety, and store goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and role-model outstanding customer service.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
For eligible Associates: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance