General Manager

Wawa•Louisville, KY

About The Position

The General Manager (GM) is the store’s overall leader, responsible for setting its vision, driving results, and inspiring the team. The GM owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a positive experience for customers and Associates. The role oversees store operations, safety, service, compliance, financial performance, merchandise and inventory plans, cost controls, and cash procedures. The GM also leads hiring, training, coaching, performance management, scheduling, and talent development; communicates and implements company initiatives; and responds to customer feedback to improve the shopping experience. The store operates in a 24/7 environment, requiring strategic scheduling and resource allocation to maintain coverage. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives. Wawa provides reasonable accommodation during the application process upon request and is an equal opportunity employer.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Strong organization and attention to detail, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to proactively recognize trends and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to develop action plans that drive optimal results.
Execute policies, drive compliance, manage safety programs, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and ensure successful implementation and ongoing adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
Support leadership development and promote excellence through talent management, training, and onboarding.
Maintain proper store coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and develop plans to exceed customer expectations.