General Manager

Wendy's (Delight Restaurant Group)•Portsmouth, VA

20d•$50,000 - $60,000

About The Position

The General Manager manages restaurant operations and staff, ensuring the execution of company policies, procedures, programs, and systems and the achievement of restaurant objectives. The role promotes ethical business practices and provides leadership, direction, training, and development to managers and crew while creating and maintaining a “Delight Every Customer” environment. The General Manager oversees talent development and retention, staffing, recruitment, performance feedback, and appraisals. In partnership with the District Manager and HR, the role helps set priorities, address performance issues, and carry out restaurant plans. The position also monitors food safety, quality, service, cleanliness, customer courtesy, brand protection, and compliance with company policies and applicable health and sanitation regulations. The role is accountable for restaurant sales and profit performance against budget and the prior year. It manages food, labor, paper, and other controllable costs, participates in marketing programs, oversees new product rollouts, and develops plans to address unfavorable trends. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and HR policies and procedures.
Ability to analyze profit and loss and take corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Ability to come to work promptly and regularly, take direction, work well with others, respond productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate employees to maximize their contributions and opportunities for promotion through established training and development systems.
Execute restaurant human resources programs focused on retention and appropriate staffing levels, including recruitment, development, and recognition of management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager on appropriate resolutions.
Ensure compliance with company policies and procedures; work with the District Manager to set priorities and develop and execute restaurant plans.
Evaluate restaurant performance, incorporate feedback from inspections, implement improvement plans, and conduct regular managers’ meetings to communicate priorities.
Train, monitor, and reinforce food safety procedures and ensure compliance with company policies and health and sanitation regulations; initiate corrective action when appropriate.
Maintain and improve quality, service, and cleanliness standards across all day parts, monitor food product quality, and meet Operations Evaluation and Customer Courtesy standards.
Protect the Wendy’s brand and company assets by ensuring restaurant compliance; evaluate performance using company inspection forms and coach or retrain managers as needed.
Maximize restaurant sales against budget and the prior year, participate in marketing programs, address unfavorable sales trends, and manage new product rollouts and procedures.
Maximize profit against budget and the prior year by managing food, labor, paper, and other controllable expenses, and by implementing plans to address unfavorable trends.
Perform other job-related duties as assigned or required.