General Manager

iFLY Indoor Skydiving•Ashburn, VA

19d•$80,000 - $90,000

About The Position

The General Manager leads an iFLY vertical wind tunnel facility, overseeing daily operations, revenue growth, profitability, staffing, customer experience, and safety. The role develops strategies to grow revenue, builds awareness and partnerships in the local market, maintains a safety-first culture, and works to meet or exceed the tunnel’s EBITDA budget. The General Manager fosters an inclusive, collaborative workplace and develops a team that includes an Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders, and STEM educators. The role embodies iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. The General Manager oversees staffing and scheduling, inventory, reporting, facility presentation, sales and guest service, financial performance, and business development across group events, STEM programs, experience flyers, and specialty areas. The position also leads recruitment, training, performance management, continuous improvement, and safety audits and training. The job description notes that duties may evolve with the company and that team members should prioritize work according to business needs and leadership direction.

Requirements

3–5 years of proven success as a General Manager in a customer-facing industry, with direct P&L ownership.
Proven ability to drive profitability while maintaining safety standards and positive customer and team-member experiences.
Proficiency in monitoring business metrics and developing plans to address performance gaps.
Inclusive leadership and excellent communication skills, including the ability to convey objectives and vision and guide a diverse team.
Strong strategic thinking and decision-making skills in partnership with senior company leadership.
Demonstrated success in resolving complex customer issues while considering effects on customers, employees, and financial outcomes.
Effective critical-thinking skills to address issues promptly and effectively.
Experience in talent acquisition, team development, and training, including performance-driven meetings and employee recognition and accountability programs.
Ability to delegate tasks and define roles with a focus on efficient execution, clarity, and accountability.
Strong commitment to safety and a proven history of enforcing safety standards.
Bachelor’s degree from an accredited university.

Responsibilities

Oversee the facility’s day-to-day operations and drive operational excellence and team performance.
Ensure the tunnel is fully staffed and create daily flight and staff schedules for effective coverage.
Manage inventory control and order supplies to maintain operational readiness.
Maintain daily reporting, including payroll and operational reports.
Keep the facility clean, well-maintained, and presentable inside and outside.
Grow group events, STEM programs, experience flyers, and other specialty business areas.
Model and train the team in sales and guest service to deliver an exceptional customer experience and encourage repeat business.
Monitor KPIs and P&L statements and analyze financial results to maximize profitability and meet or exceed the EBITDA budget.
Use local market knowledge and community partnerships to strengthen revenue and long-term results.
Lead the tunnel’s leadership team and develop team members to their full potential.
Collaborate with the Operations Manager, Lead Instructor, and Regional Director on safety audits, EBITDA budget, Net Promoter Score, employee turnover, instructor productivity, and customer referrals.
Recruit, hire, train, develop, and performance-manage team members.
Define, implement, and support continuous improvement processes to improve operational efficiency.
Uphold and enforce safety guidelines and standards for employees and customers.
Conduct regular safety audits and inspections to identify and mitigate hazards.
Ensure ongoing team training in safety protocols and emergency response procedures.
Respond promptly and thoroughly to safety concerns and incidents.

Benefits

Competitive salary and performance bonus opportunities.
Medical, dental, vision, and supplemental plans.
Paid time off.
Parental leave.
Company holidays.
401(k) retirement investment.
Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services.
Tuition reimbursement.
Referral bonus program.
Team member discount on retail merchandise and flight packages.
Free flight time for team members and family.
Ongoing training and development program.