General Manager

Troon • Bedford, NH

17d

About The Position

Manchester Country Club in Bedford, New Hampshire, is seeking a General Manager to lead the club’s overall operations and strategic direction. The role is responsible for providing an exceptional member and guest experience while driving operational excellence, financial performance, and team development. The General Manager is the club’s primary ambassador to members, guests, associates, and the surrounding community, and serves as the principal management liaison to the Board of Directors and its committees.

The General Manager oversees club operations and department leaders; develops and monitors operating and capital budgets, forecasts, reports, and performance metrics; and leads recruiting, hiring, onboarding, performance management, training, and professional development. The role also oversees facilities, grounds, and physical assets, collaborates across golf operations, food and beverage, agronomy, tournaments, and other amenities, and partners on marketing, membership, and community engagement initiatives.

In working with the Board, the General Manager supports governance and execution of the Board’s strategic direction and policies. Responsibilities include attending Board meetings, preparing agendas and materials with Board officers, providing transparent operational and financial reporting, supporting strategic and capital planning, implementing Board directives, and serving as staff liaison to member committees. The role also promotes member communication and engagement and maintains active involvement in industry organizations and ongoing professional development.

Requirements

• Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• CMAA certification.
• Knowledge of Microsoft Office applications.
• Ability to read and speak English may be required to perform job duties, including communicating with English-speaking customers or coworkers and using equipment manuals.
• Demonstrated experience working with a volunteer board and committees in a member-owned or private club setting, including presentation, facilitation, and consensus-building skills.

Responsibilities

• Provide overall leadership and strategic direction for club operations and maintain high standards of member and guest service.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics.
• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
• Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee maintenance, appearance, and long-term planning for club facilities, grounds, and physical assets.
• Collaborate with department leaders to support operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives.
• Build relationships with members, guests, associates, vendors, and the local community, and foster a collaborative, service-focused culture.
• Directly supervise department leaders.
• Serve as the primary management liaison to the Board of Directors, attend Board meetings, and report on operations, financial performance, membership trends, and strategic initiatives.
• Partner with the Board President and officers to develop meeting agendas and prepare Board materials.
• Support development, implementation, and periodic review of the club’s strategic plan, long-range capital plan, and master planning initiatives.
• Implement Board policies and directives and ensure governing documents, rules, and policies are consistently applied and clearly communicated.
• Serve as staff liaison to member committees, providing guidance, resources, and operational context while respecting the distinction between volunteer governance and professional management.
• Work with the Board and Finance Committee on operating and capital budgets, dues and fee structures, and the club’s long-term financial sustainability.
• Build constructive relationships with Board and committee volunteers, including orienting new directors and committee chairs to club operations and governance responsibilities.
• Promote member communication and engagement through town halls, surveys, newsletters, and other forums, and bring significant feedback and concerns to the Board as appropriate.
• Maintain active involvement in industry organizations and pursue ongoing professional development.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for associates age 19 and older.
• Paid time off (PTO) and leaves of absence, subject to applicable law, eligibility criteria, plan terms, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive