General Manager #9880

FiveStar•Tompkinsville, KY

21d

About The Position

The General Manager is responsible for the overall operations of the assigned store, including accounting, marketing, customer service, human resources, and food service. The role manages, assists, and directs the store team in accordance with company policies and procedures. The General Manager is hands-on in daily operations, supports customer service and training, maintains store standards and inventory, oversees food operations, and reviews financial performance to improve results.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver’s license.
At least 18 years old.
Professional appearance and positive attitude.
Team-oriented, customer-focused, honest, hardworking, and reliable attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting up to 55 pounds, working in cold indoor environments of 35 degrees or less, and food-service preparation.
Ability to work in varying seasonal weather conditions.

Responsibilities

Manage, assist, and direct store team members in accordance with company policies and procedures.
Perform customer service, management, and food service responsibilities while participating in daily operations.
Partner with the FiveStar team to provide customers with service consistent with company policies and procedures.
Ensure timely and thorough training of the store team.
Address store-level issues effectively to achieve long-term resolution.
Educate the store team about policies and communications and follow up on them.
Manage merchandising and inventory levels, including displays, pricing, promotional signage, and out-of-stock items.
Practice and promote the FiveStar treatment by fostering a friendly atmosphere, meeting customer needs, and using suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are followed.
Oversee food operations, including food-service area appearance, food quality, tracking, promotions, signage, and compliance with food-service guidelines.
Review P&L statements and implement changes to improve store performance.