General Manager
About The Position
The General Manager oversees the overall operations, team performance, and business results for a designated portfolio of cemetery and funeral home locations. This is a fully onsite role requiring regular presence across assigned locations. The General Manager takes hands-on ownership of daily operations and full portfolio P&L, drives growth and profitability, and ensures service excellence for families and other customers. The role combines operational leadership, financial accountability, team development, customer issue resolution, vendor and inventory management, and compliance with health and safety standards. Everstory Partners aims to provide compassionate, personalized support to individuals and families experiencing loss. The General Manager is expected to model honest communication, integrity, collaboration, compassion, customer focus, and ethical conduct while supporting the company’s mission and local teams.
Requirements
- Strong combination of business operations, quality, continuous improvement, process development, and management experience.
- Ability to establish and maintain trust with customers, business partners, investors, and coworkers.
- Experience developing effective methods for handling location issues, including internal and external customer complaints.
- Excellent customer service skills.
- Experience leading and developing high-performing teams.
- Prior experience managing multiple departments across multiple locations.
- Proactive approach, sound judgment about urgency, and ability to prioritize tasks appropriately.
- Excellent oral and written communication skills.
- Bachelor’s degree in business or a related field, or equivalent professional experience.
- At least five years of management and personnel supervision experience.
- Prior experience in client-facing service operations, with a strong track record in process or operations field leadership and experience managing complex operations involving varied workflows and disciplines.
- General understanding of basic accounting principles, particularly budgeting procedures.
- Valid driver’s license and access to a personal vehicle; mileage reimbursement is provided for travel associated with job duties.
- Availability to work some holidays, evenings, and weekends as needed.
Nice To Haves
- Previous cemetery or funeral home management experience is strongly preferred.
Responsibilities
- Take full ownership of portfolio daily operations, including P&L responsibility, to facilitate growth in assigned markets.
- Achieve or exceed budgeted sales and profit levels; review monthly and quarterly financial results and keep expenditures within budget and cost guidelines.
- Proactively address deviations from financial budgets and performance goals.
- Model excellent customer service and resolve escalated customer issues and complaints in a timely and satisfactory manner.
- Lead and motivate teams to achieve goals and objectives while following company guidelines.
- Facilitate weekly managers’ meetings to review staffing, development, training needs, and operating and sales plans, objectives, and results.
- Recruit, hire, train, and retain employees in accordance with company standards, programs, and materials.
- Conduct timely performance reviews, create individual development plans, and provide follow-up, training, and coaching to support employees’ goals.
- Manage merchandise and property inventory for locations in the assigned portfolio.
- Build and manage vendor relationships to address location and customer needs effectively.
- Ensure compliance with workplace health and safety standards and plans.
- Select and purchase operational materials within budget guidelines using approved vendors.
Benefits
- Base salary with a performance-driven bonus plan tied to cemetery and funeral revenue.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- AD&D insurance.
- Short-term disability insurance.
- Tuition reimbursement.
- Anniversary award for each year of service.
- Career advancement and training, including the Aspiring Managers Program.
- Everstory Cares Employee Assistance Fund.
- Legend Award Program.
- Funeral and cemetery benefits.
- Employee referral bonus.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
