General Manager

MV Transportation•Philadelphia, PA

14d

About The Position

MV Transportation is seeking a General Manager for a proposed business. The General Manager provides support, leadership, and direction to an assigned operating location to ensure delivery of annual business plans. The role controls the daily operation of a transportation contract, complying with contracting-agency policies and company procedures. The General Manager oversees customer relations, staffing, fleet availability, safety and training programs, operational performance, financial results, labor and employee relations, contract-renewal support, and annual budgeting. Additional duties and responsibilities may depend on individual contract requirements.

Requirements

Bachelor’s degree in transportation management, business administration, public administration, logistics, or a related field.
Management experience.
Proven success managing transportation services in a university or comparable environment.
At least five years of progressively responsible experience in public transit, campus transportation, or large-scale operations management.
At least three years of experience in a management or senior supervisory role, with demonstrated responsibility for personnel, budgeting, and operational outcomes.
Knowledge of FTA, ADA, DOT, OSHA, EPA, and labor regulations.
Knowledge of service-planning principles and performance-reporting standards.
Experience with scheduling, dispatching, and fleet-management technologies.
Excellent communication and leadership skills, including the ability to collaborate effectively with university stakeholders and contractor staff.
Valid driver’s license.
Expertise in labor/union negotiations and expenses.
Full understanding of dispatch, scheduling, driver recruitment, and DOT and FMCSA safety compliance.
MS Office skills, strong analytical skills, strong written and verbal communication skills, and a high degree of multitasking ability.

Nice To Haves

Campus transportation experience is preferred.
Ability to obtain and maintain a CDL with passenger endorsement is preferred.
CDL with passenger endorsement is preferred.

Responsibilities

Manage customer relations through direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Communicate frequently with location staff and support team members.
Oversee the vehicle maintenance plan and ensure fleet availability meets service requirements.
Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Maintain routine client contact to meet or exceed expectations.
Conduct periodic departmental audits.
Review key operational metrics daily, weekly, and monthly.
Continuously manage location financial metrics, report exceptions, and develop action plans to meet financial, safety, and operational expectations.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee-relations activities.
Provide insight and information to support contract renewals.
Create and present the location’s annual budget.
Perform additional duties and responsibilities based on individual contract requirements.