General Manager
About The Position
The Hotel General Manager oversees all aspects of the hotel, including front office, housekeeping, rooms, and food and beverage. The role calls for a hospitality-focused leader who creates memorable guest experiences, engages with the local community, and embraces The Indigo Road Hospitality Group’s values and approach to internal hospitality. The General Manager leads with a servant-leader mindset and helps foster a positive, collaborative, respectful, and fun team environment. The position is responsible for maintaining service and food quality, setting consistent operational standards, managing budgets and financial performance, and carrying out strategic business objectives across hotel and restaurant operations. The General Manager also works with the Senior Leadership Team and sets expectations for health, safety, and cleanliness throughout the property.
Requirements
- At least 6 years of successful experience managing full-service hotels.
- Ability to travel when needed for training conferences, sales meetings, and other work needs.
- Ability to thrive in fast-paced boutique hotel environments.
- Passion for Internal Hospitality and commitment to the company’s core values.
- Strong problem-resolution skills.
- Exceptional organizational skills and a keen eye for detail.
- Effective communication and collaboration skills, including the ability to navigate important conversations.
Responsibilities
- Set the tone for guest experience by leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness.
- Oversee and manage food and service quality.
- Assess, implement, and manage service standards, ensuring consistency across operational procedures.
- Prepare an annual budget, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives.
- Create and carry out strategic business objectives that mitigate risk and maximize profit across recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH).
- Forecast financial trends to control labor, COGs, food, and beverage costs.
- Partner with the Senior Leadership Team to maintain a positive and collaborative environment.
- Lead by example and set expectations for health, safety, and cleanliness throughout the property.
Benefits
- Competitive base pay and performance-based bonuses paid quarterly.
- PTO benefits after 90 days.
- Comprehensive health insurance, including medical, dental, vision, and more.
- 401(k) plan with a 50% match on the first 6% invested, along with Roth options.
- Zero-interest housing loan program.
- Employee discounts at restaurant concepts and boutique hotels.
- Four weeks of PTO for maternity/paternity leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
