General Manager

Wendy's (Delight Restaurant Group)•Suffolk, VA

14d•$50,000 - $60,000

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring the execution of Company policies, procedures, programs, and systems and the achievement of restaurant objectives. The role promotes ethical business practices and provides leadership, direction, training, and development to subordinate managers and crew while creating and maintaining a “Delight Every Customer” environment. The General Manager develops and retains talent, maintains appropriate staffing, conducts performance feedback and appraisals, and works with Human Resources and the District Manager to resolve issues. The role establishes restaurant priorities and plans, monitors performance and inspection results, reinforces food safety and quality, service, and cleanliness standards, and protects the Wendy’s brand and company assets. The position also maximizes sales and profits against budget and prior year through marketing participation, new product rollouts, management of food, labor, paper, and other controllable costs, and corrective plans for unfavorable trends. Other job-related duties may be assigned or required.

Requirements

High school diploma or GED.
Must be 18 years old or older.
At least 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Ability to analyze profit and loss and take corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Ability to report to work promptly and regularly, take direction, work well with others, react productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate managers and crew to maximize their contributions and promotion opportunities through established training and development systems.
Execute restaurant human resources programs focused on retention and ensure appropriate staffing levels.
Recruit, develop, recognize, and retain restaurant management and crew.
Conduct timely performance feedback and appraisals for store management and crew; work with Human Resources and the District Manager to resolve issues appropriately and promptly.
Ensure compliance with Company policies and procedures; establish restaurant priorities and plans with the District Manager.
Evaluate restaurant performance, incorporate feedback from inspections, implement improvement plans, and conduct regular managers’ meetings to communicate priorities.
Train, monitor, and reinforce food safety procedures; ensure compliance with Company policies and health and sanitation regulations, and initiate corrective actions as appropriate.
Improve Quality, Service, and Cleanliness standards across all day parts, monitor food quality, and ensure Operations Evaluation and Customer Courtesy standards are met.
Protect the Wendy’s brand and company assets through compliance monitoring, inspections, coaching, and manager retraining as needed.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable sales trends, and manage new product and procedure rollouts.
Maximize profits against budget and prior year by managing food, labor, paper, and other controllable expenses and implementing corrective plans.
Perform other job-related duties as assigned or required.