General Manager

Ulta Beauty, Inc. • Millbury, MA

6d • Onsite

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads the store’s managers and associates and is accountable for developing a high-performing team that delivers sales growth and a strong guest experience. The role focuses on business performance, people leadership, and process excellence, including sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance.

The GM drives store profitability and operational performance, manages staffing and payroll needs, and ensures store standards and company initiatives are executed. The GM also develops and motivates associates, builds an inclusive and collaborative team, and communicates business priorities and expectations. The role includes performing makeup applications, skincare analysis, and product demonstrations for guests.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, and availability to close the store at least once per week. The GM must also attend corporate meetings and conferences, which may involve overnight stays and interstate travel. Work includes frequent computer and telephone use, continuous movement throughout the store, and regular physical activity such as bending, pushing, reaching, twisting, walking, and lifting or carrying up to 25 pounds.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Lead the store in alignment with Ulta Beauty’s mission, vision, values, and business goals.
• Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely completion of workload.
• Address issues identified through financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular, prompt attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address store staffing needs and vacancies.
• Address policy violations with the District Manager and People Success, including appropriate corrective action.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and align store goals with Ulta Beauty’s goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to assign associates and prioritize store workload.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes and complete theft reporting when needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate with field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.

Benefits

• Eligible full-time associates receive paid time off.
• Eligible full-time associates receive health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed